FAQ USAB2BHub

USAB2BHub is a business-to-business wholesale marketplace that connects qualified business buyers with brands, manufacturers, distributors, importers, wholesalers, and approved marketplace vendors. The platform is designed to simplify wholesale sourcing, ordering, inventory coordination, fulfillment, and distribution across the United States.

USAB2BHub is primarily designed for legitimate business customers, including retailers, specialty grocery stores, convenience stores, restaurants, foodservice operators, wholesalers, distributors, resellers, and other qualified businesses.

Wholesale access may require business verification and account approval.

USAB2BHub is primarily a B2B wholesale marketplace. Products are generally offered for resale, commercial use, or other business purposes rather than ordinary consumer retail purchases unless a product is specifically offered otherwise.

USAB2BHub offers wholesale products from approved vendors and brands. Marketplace categories may include food and beverages, oils and vinegars, spices, dairy products, nuts and dried fruits, rice, sweets, drinks, tea, coffee, and other wholesale consumer products.

Available products may change as vendors add, remove, or update inventory.

USAB2BHub may offer products directly and may also allow approved third-party vendors to list and sell their products through the marketplace.

Depending on the order, the applicable vendor may be responsible for inventory, product information, fulfillment, shipping, warranties, or returns.

Yes. Wholesale pricing and certain ordering features may be restricted to registered and approved business users.

Products may display "Registration Required" or require you to log in before accessing wholesale pricing and purchasing information.

You can create an account through the USAB2BHub registration page. Registration may request your name, phone number, address, business or company name, email address, password, and other required information.

Additional business documentation may be requested during the wholesale account approval process.

USAB2BHub may request information such as:

• Business registration information
• Resale certificate
• Sales-tax permit
• Employer Identification Number (EIN)
• Business address
• Store or website information
• Identification or other verification documents

Submitting an application does not automatically guarantee approval.

Business verification helps USAB2BHub maintain a business-to-business wholesale environment, verify wholesale eligibility, manage marketplace risk, comply with applicable laws, and provide approved buyers with access to wholesale pricing and ordering features.

Products available to approved business accounts may be offered at wholesale pricing.

Prices can vary according to quantity, buyer account, location, vendor, promotion, or negotiated agreement.

Shipping, taxes, duties, deposits, handling, or other charges may not always be included in the displayed product price.

There may be. Individual products or vendors can establish:

• Minimum order values
• Minimum quantities
• Case-pack requirements
• Pallet requirements
• Vendor minimums
• Geographic delivery minimums

The applicable minimum may appear on the product page, vendor page, cart, quotation, or order confirmation.

Available payment methods may include credit cards, debit cards, bank transfers, approved credit terms, or other payment methods presented during checkout.

Available options may vary according to the customer, vendor, or transaction.

Not necessarily. Submitting an order is considered an offer to purchase, and an automatic confirmation does not always mean the order has received final acceptance.

Orders may be reviewed for inventory availability, payment authorization, account verification, vendor acceptance, shipping restrictions, minimum-order requirements, and regulatory requirements.

Depending on the product, order size, destination, and vendor, shipping may be provided through:

• Parcel carriers
• Less-than-truckload (LTL) freight
• Full truckload
• Local delivery
• Vendor delivery
• Customer pickup
• Third-party logistics providers

Shipping charges may be calculated during checkout, after the order is reviewed, through a separate freight quotation, according to vendor shipping terms, or through an agreed customer shipping rate.

Additional charges can apply for liftgate delivery, residential delivery, inside delivery, appointment delivery, limited-access locations, or other special freight requirements.

Yes. Customer pickup may be available for eligible orders. Pickup availability depends on the product and vendor.

Customers collecting an approved pickup order may be required to provide an order confirmation, business name, identification, vehicle information, or authorization from the account holder.

Delivery dates and transit times are generally estimates rather than guarantees unless otherwise expressly agreed in writing.

Delivery can be affected by inventory availability, carriers, weather, traffic, inspections, customs, shortages, address problems, delivery appointments, and other circumstances.

Inspect pallets, cartons, and products before signing the carrier's delivery receipt. Visible damage or shortages should be documented on the receipt, and photographs should be taken when possible.

Concealed damage should generally be reported within three business days of delivery unless the applicable product or vendor requires a shorter period.

Missing, short-shipped, or incorrect products should generally be reported within three business days of delivery.

Provide the order number, SKU or item number, quantity ordered, quantity received, photographs, packing slip, and delivery receipt when applicable.

Eligible returns require prior authorization. Customers should not ship a return without receiving written return authorization from USAB2BHub or the applicable vendor.

Vendor-specific and product-specific return requirements may apply.

Unless a different return period is shown on the product page or in the vendor's terms, eligible return requests should generally be submitted within seven calendar days after delivery.

Return approval is not guaranteed because wholesale transactions may have stricter return requirements than ordinary retail purchases.

Food and beverage products are generally nonreturnable unless they were shipped incorrectly, arrived damaged, or were confirmed defective.

Perishable, temperature-sensitive, opened, used, or partially used products may also be nonreturnable.

Yes. USAB2BHub supports approved brands and third-party vendors that want to list and sell products through the marketplace.

Vendor participation is subject to approval and may be governed by a separate vendor agreement, marketplace plan, or commission arrangement.

Approved vendors are expected to provide accurate business and product information, maintain current inventory, fulfill accepted orders, provide accurate tracking information, comply with product safety and labeling laws, honor applicable return and warranty obligations, and maintain required licenses, permits, and insurance.

Vendors may not list counterfeit, stolen, unsafe, recalled, or prohibited products.

Yes. USAB2BHub serves brand owners seeking structured access to the U.S. market and may support international and domestic brands with U.S. market-entry and growth strategies.

Brand participation remains subject to approval, compliance requirements, and applicable U.S. regulatory and labeling standards.

USAB2BHub's operational framework includes inventory coordination, fulfillment execution, centralized order and account management, and integrated logistics workflows.

Distribution and fulfillment may be handled by approved third-party service providers depending on the applicable arrangement.

USAB2BHub may collect information required to establish and manage a wholesale account, including a customer's or vendor's name, business information, addresses, email, telephone number, business-verification documentation, payment information, order history, vendor information, and communications.

When you purchase from a marketplace vendor, USAB2BHub may provide the vendor with information reasonably necessary to process and fulfill the order, such as your business name, contact information, shipping address, and order details.

USAB2BHub's Privacy Policy states that it does not sell personal information for money in the ordinary meaning of the term.

Information may still be shared with vendors or service providers when needed for fulfillment, payment processing, shipping, fraud prevention, accounting, marketing, customer support, and other marketplace operations.

You can use the USAB2BHub Contact Us page for questions concerning wholesale accounts, products, orders, shipping, vendor registration, distribution opportunities, or other marketplace matters.